Visit Sunshine Coast is offering this fully funded program to assist local tourism businesses with improving their digital skills via workshops, one on one sessions, and digital health checks provided by Tourism Tribe. The program will focus on the critical skills and knowledge needed to adapt and improve your online presence to grow your business in the post Covid operating environment.
To start off you’ll get a full Digital Health Check of your online assets, including your website, Google My Business listing, Facebook and Instagram.
Once you’ve received your digital health check report including recommendations, we’ll book you in for private 1:1 consultations with our digital and small business coaches to help you to gain clarity and direction for how to whip your digital footprint into tip top shape.
All the while, you’ll be attending 3 practical and interactive workshops to give you the knowledge you’ll need to implement the recommended changes.
Finally, at the end of the program, you’ll get a final Digital Health Check where you’ll be able to see just how far you’ve come towards becoming a digital superhero.
Early Sept – 1st digital health check
Monday 6 Sep – Mentoring & face to face workshop
Tuesday 7 Sept – Mentoring available
Wednesday 6 Oct – 1st online workshop
Wednesday 20 Oct – Face to face workshop
Late Oct – 2nd digital health checks begin
Tuesday 30 Nov, 11am-12pm – Digital Champions Group Debrief Zoom session
I have just finished the last week of your amazing course. I am so proud of what I have achieved in just sticking with it. When I look back at what I’ve actually completed I am feeling very inspired to keep going back over each week’s lesson to slowly cementing a permanent change for me and more importantly Sky View’s marketing presence.
Jackie Burling
Sky View Units
Amber Rogers
Marketing Manager, 1770 LARC! Tours
Prior to going into the causes of why you may not be getting our emails, it is important for you to know that emails are just there to provide you with further information which is available on your program page.
The only email you need from us is the first one, which tells you how to create your account.
Our emails are either sent from help@tourismtribe.com or programs@tourismtribe.com.
The important thing to understand is that even if you're not getting Zoom emails, you can go to your program page and click the link to register for the upcoming webinars. Whilst we have already invited you, this is a quick way for you to make sure you can participate as once you have registered the thank-you page will give you the direct zoom link (that also is sent via email).
All Zoom invites and reminders will come from no-reply@zoom.us. Make sure you add this to your safe senders.
If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:
Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.
Please note we are not able to resend zoom links so please use the zoom webinar registration button as explained in the first paragraph.
Your program page is the best place to find information about your program. All programs pages that you have access to will be listed and linked on your dashboard.
Your program page will include (if applicable):
**Please note, participant specific information will only be visible on your program page when you are logged in.
Important program information, dates and links are also generally emailed to your from programs@tourismtribe.com - so check your inbox for emails from Tourism Tribe. And even better, add program@tourismtribe.com to your address book/contact list to ensure emails from us get to your inbox.
Webinars are run through Zoom. Links to join are emailed through Zoom (no-reply@zoom.us).
You will receive an initial invitation, as well as a reminder, 1 day and 1 hour before the webinar is due to commence. Each of these emails will include your link to join.
If you cannot find your zoom link go to your program page and click the button to re-register.
All Zoom invites and reminders will come from no-reply@zoom.us.
If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:
Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.
Links to join are unique so please don't share your link.
The best place to find an answer to this question is through your program coordinator. They will generally email the successful applicants. We then follow this up with an email including program information and instructions.
Once you have confirmed your participation and validated your details using the "Welcome to the program" email (the first email you would have received from Tourism Tribe), you are considered enrolled.
On your My account area, you will be able to change/update at any time, at no cost:
Note that if your program components have already been initiated, these details will only be taken into consideration at the next initiation of your program components. This means that if your Digital Engagement Health Check ™ has already been queued to start, these details will not be updated until another Digital Engagement Health Check ™ gets initiated.
Any changes not listed above are considered a 'change of enrolment'. To do so, you need to fill out our change of enrolment request accessible from the button on your program page.
Your request will be sent to the client and program coordinator. Please be aware that changes of enrolment that cannot be automated incur a fee. The client will contact you if this is the case to get your approval if this is the case.
Example of change of enrolment that may incur a fee:
All courses that you have access to can be found on your dashboard. You can quickly navigate to your dashboard from your program page from the button under quick access beside your action items.
Once you have booked a coaching session, you will have until 24h prior to the session to reschedule or cancel the session. Else it will be considered forfeited.
To reschedule or cancel you must follow the below steps:
Note: Each participant can only reschedule a coaching session 2 x times. After that, the session is considered forfeited if you do not attend.
All of our sessions are tailored to achieve your objectives and fix your own issues. You can expect our session to be hands-on, full of advice and we will most likely share screen and be able to fix issues right there on the spot by taking control of your mouse.
For example, we could:
The Digital Health Check ™ is a tool we have developed to help you quickly assess what areas of your online presence need improvement to provide a better online experience to your potential clients.
The Digital Health Check is a very detailed assessment of your business’s online presence. It provides a thorough analysis of important aspects of your website, Facebook, Instagram, Google My Business and TripAdvisor profile.
Tourism Tribe will conduct a scan against detailed criteria for each platform with recommendations on how to improve in these areas.
Not all programs include a Digital Engagement Health Check ™. You can always buy one separately here.
In order to complete a Digital Engagement Health Check ™ of your business we have collected information such as:
These details were provided by yourself either at the:
If you have joined us via an expression of interest, we will show you the details provided when we send you the enrolment email.
Once you confirm your enrolment using the link provided and click the confirmation on our account creation page, these details will be final and will not be able to be modified.
Note: we send you 2 email and sms reminders to check the details provided. If we haven't heard from you after these reminders you will be automatically enrolled and won't be able to modify your details.
Before setting up your account in TourismTribe you will receive an email to confirm the participant name. It is important you pay attention to this email as all program components (e.g. zoom, Digital Health Check, coaching calls, one on ones) will be attached to this participant.
Once confirmed, this cannot be changed unless it is a case of force majeure. In this instance please contact your tourism organisation who is funding your program who will liaise with us.
You can view and download your course certificates in the My courses and certificates section of your account and in each course.